Delivery, Refund, Return, and Cancellation Policy
Delivery Policy:
- Delivery Timeline:
- Products will be delivered within 1 – 5 calendar days. The estimated time of delivery will be provided after your order is successfully placed.
Cancellation, Return, and Refund Policy:
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Cancellation of Order:
- Before Shipment: You can cancel your order only if the product has not yet been shipped. Once the product is shipped, cancellation requests will not be accepted.
- To cancel, contact us at 9890036028 or email us at sales@vedabyte.com with your order ID.
- In rare cases, we may cancel an order due to the following reasons:
- Product out of stock.
- Incorrect pricing or description.
- Payment fraud suspicion.
- Incorrect or incomplete buyer’s address.
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Return Conditions:
- New Products: Must be returned within 7 working days from the date of receipt.
- Open Box & Pre-Owned Products: Can be returned within 15 working days if the product is defective, damaged, or not as described.
- Return Process:
- Request a return via admin@vedabyte.com. A customer service executive will assist you with the process.
- After verification, we will arrange a pickup and perform a Quality Check (QC) on the returned product.
- A refund will be initiated after successful QC verification.
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Conditions for Return/Replacement:
- Wrong Product: Incorrect size, color, or style.
- Defective Product: Manufacturing defects or functional issues (not covered by manufacturer warranty).
- Damaged Product: If the product is physically damaged or tampered with during delivery.
- Wrong Quantity: Missing items/parts.
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Conditions Where Returns/Replacement Are Not Accepted:
- If the product is altered or used after delivery without prior intimation.
- If the product is returned without original packaging, tags, labels, and accessories.
- If the serial number is tampered with.
- For products under manufacturer warranty or labeled AS-IS.
- For returns reported after 7 working days.
- Products sold as promotions or samples are non-returnable.
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Refund Policy:
- Refunds are processed to the original payment method or to a bank account provided by you.
- Refunds will be completed within 15 working days from the notification date.
- Return shipping costs are the customer’s responsibility unless the product is defective or dead on arrival (DOA).
- Damaged or Incorrect Products: Contact Customer Care at 9890036028 within 2 working days for a possible refund.
- Refund Denial: Refund requests may be denied if:
- The product is damaged due to improper use by the buyer.
- Items are missing from the original packaging/order delivered to the buyer.