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Warranty Policy | Vedabyte Innovations Pvt. Ltd.
At Vedabyte, we specialize in enterprise-grade hardware designed to last. To ensure your investment is protected, every laptop sold through our platform is backed by a comprehensive 1-year hardware warranty.
1. Warranty Duration
Hardware: 1-Year Limited Hardware Warranty from the date of delivery.
Consumables (Battery,Charger and Power cable): 90-Day replacement warranty.
2. The “90-Day Gold Period” (Zero Cost)
For the first 90 days of your ownership, Vedabyte covers the full cost of service logistics.
Free Pan-India Pickup & Drop: If a hardware defect is confirmed, we arrange a courier pickup from your doorstep and deliver the repaired unit back at zero cost to you.
Local Walk-in: Customers in Nagpur can visit our studio for priority “Express Service.”
3. The Shared-Care Phase (Day 91 to 365)
To keep our high-quality refurbished tech affordable, we move to a shared logistics model after the first 90 days:
Logistics Split: Vedabyte will arrange the pickup via our national partners (Delhivery/BlueDart). The total shipping cost (Pickup + Return) will be split 50/50 between the customer and Vedabyte.
Dispatch Trigger: Once the repair is completed, the customer’s 50% share of the shipping fee is billed. The device is dispatched immediately upon payment.
4. Service Level Agreement (SLA)
Repair Timeline: We aim to complete all repairs within 3 to 7 working days once the device reaches our Nagpur Service Center.
Remote Triage: 40% of issues are resolved via WhatsApp video call diagnostics, saving you the time of shipping.
5. What is Covered
Internal Circuitry: Motherboard, CPU, Power ICs.
Storage & Memory: SSD and RAM failures.
Display: Technical failures (flickering or dead pixels) not caused by external pressure.
6. What is Not Covered (Exclusions)
Physical & Liquid Damage: Any signs of drops, spills, or cracked components.
Software: Operating System (OS) corruption, virus attacks, or third-party software issues.
Seal Tampering: If the Vedabyte Warranty Sticker is broken, removed, or tampered with, the warranty is void.
Data Loss: We are not responsible for your data. Please back up your files before sending the device for service.
7. How to Initiate a Claim
WhatsApp Us: Send your Order ID and a short video of the problem to +91-9922586403.
Remote Check: Our engineers will troubleshoot with you live.
Logistics: If a repair is needed, we will provide you with a shipping label or schedule a pickup.