1. Applicability

This policy applies to https://vedabyte.com, our mobile applications, and our offline business operations in Nagpur. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect personally identifiable and demographic information to provide you with a seamless experience:

• Contact Details: Name, email address, mobile number, and physical shipping address.

• Account Information: Encrypted passwords and transaction history.

• Device Information: IP address, browser type, and cookies for website optimization.

• Interests: Your preferences in refurbished laptops and computing hardware to provide personalized offers.

3. Purpose of Collection

We use your data for the following essential business activities:

• Order Fulfillment: Processing transactions, shipping logistics, and providing warranty support.

• Customer Support: Responding to queries and troubleshooting via WhatsApp or phone.

• Marketing & Remarketing: Sending you updates on hot deals and new arrivals (you may opt-out at any time).

• Security: To detect and prevent fraud, unauthorized access, or criminal activity.

4. Cookies & Tracking (Meta/Google)

We use “cookies” and tracking pixels (such as the Meta Pixel) to:

• Analyze website traffic and user behavior.

• Improve site functionality and save your preferences.

• Show you relevant advertisements on social media platforms based on your interests.

• Note: Cookies do not contain sensitive personal data like passwords or bank details.

5. Sharing of Data

We do not sell or rent your personal information. We only share data with:

• Logistics Partners: Trusted couriers (Delhivery, BlueDart, etc.) to deliver your orders.

• Internal Teams: Employees of Vedabyte Innovations who require the data for service or sales.

• Legal Authorities: When required by law to respond to court orders or government requests.

6. Data Security

We implement stringent physical, electronic, and procedural safeguards to protect your data. All sensitive transactions are handled through secure servers. However, while we take every precaution, no method of transmission over the internet is 100% secure.

7. Your Rights: Access & Opt-Out

• Corrections: You can update your profile information anytime by logging into your account on Vedabyte.com.

• Opt-Out: You may unsubscribe from our promotional emails or newsletters by clicking the “Unsubscribe” link or contacting us directly.

• Data Deletion: You may request the deletion of your account and personal data, subject to legal record-keeping requirements.

8. Policy Updates

Vedabyte Innovations reserves the right to change this policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

9. Grievance Officer

In accordance with the Information Technology Act, if you have any discrepancies or grievances, please contact our Grievance Officer:

Attn: Lokesh Deshmukh Vedabyte Innovations Pvt. Ltd. Padole Sanskrutik Sabhagruha, Hudkeshwar Rd, Nagpur. Email: Lokesh@vedabyte.com | Phone: +91-96370 16699